Refund & Exchange Policy

Tickets are non-refundable. Once orders are confirmed and transactions are completed, no refunds, exchanges, credits, or cancellations are permitted. Please verify that the seat location, quantity, and game date are correct before making a purchase. All sales are final.

  • Single Game Tickets: There are no refunds, exchanges or credits for single game tickets purchased online or at the box office to any Muskegon Lumberjacks game.
  • Group Tickets: There are no refunds, exchanges or credits for group tickets purchased online or through the business office to any Muskegon Lumberjacks game.
  • Season Tickets: No refunds or cancellations are permitted on season tickets or deposits unless we are unable to fill your order. Season ticket holders are able to exchange unused, past-game season tickets for future games at the box office at no cost, based on availability.
  • Premium Seating: No refunds, exchanges or cancellations are permitted on premium seating options of suites, party decks, and club tickets unless we are unable to fill your order.