Accessible Seating

Accessible platforms and folding chair-backs are located at the top of sections 101, 106, 109, and 120, and in premium seating areas. Accessible seating ticket holders are required to sit on the platforms and folding chair-backs. Accessible seating is based on availability.

Individuals are eligible to purchase single game or season tickets for accessible seats only if they require the use of the features of accessible seating. Individuals who do not require the features of accessible seating, but merely have a preference for them, are not entitled to purchase accessible seats and Mercy Health Arena and Muskegon Lumberjacks reserve the right to ask you to move to a different, non-accessible seating location.

Unsold single game or season tickets for accessible seats may be released for sale to individuals without disabilities only when:

  • When all non-accessible seats have been sold (excluding luxury boxes, club boxes, suites, and seats the venue holds back when declaring a sell-out); or
  • When all non-accessible seats in a particular seating section have been sold, unsold accessible seats in that section may be released; or
  • When all non-accessible seats in a particular price category have been sold, unsold accessible seats in that price category may be released.

Venues cannot require proof of disability as a condition for purchasing tickets for accessible seats. However, venues and third-party vendors may take steps to prevent the fraudulent sale and use of accessible seating. For single game tickets, venues may ask purchasers to state that they require, or are purchasing tickets for someone who requires, the features of an accessible seat. For season tickets, purchasers may be asked to attest in writing that they require, or are purchasing tickets for someone who requires, the features of an accessible seat. These steps may be used in all sales, including those over the Internet. Venues may investigate the potential misuse of accessible seats where there is good cause to believe that such seating has been purchased fraudulently. Purchasers may also be warned that if accessible seating has been purchased fraudulently, they are subject to investigation and/or relocation.